Shipping & Delivery
We deliver premium, human-grade pet nutrition across Kenya. Whether you're ordering from Nairobi, Mombasa, Kisumu or anywhere in between, you can collect free in Kericho or Nairobi, or have your order sent with the courier of your choice.
Delivery Options
| Delivery Option | Estimated Time | Cost |
|---|---|---|
| Free Pickup – Kericho | Same or next business day after payment is confirmed | FREE |
| Free Pickup – Nairobi | Pickup location and time confirmed on WhatsApp | FREE |
| Courier of Your Choice | Usually 1–3 business days after dispatch, depending on the courier and destination |
Courier's own rate We confirm the fee on WhatsApp, and it is paid before dispatch. |
How Your Order Is Processed
- Place your order on our website (or on WhatsApp) and pay with M-Pesa. For pickup orders, you can also pay when you collect.
- We confirm your payment and, for courier orders, confirm the courier and delivery fee with you on WhatsApp.
- We pack your order within 1 business day of payment confirmation.
- Your parcel is handed to your chosen courier, or is ready for you at the pickup point.
Choosing a Courier
You can choose any courier that serves your town (for example G4S, Easy Coach or Modern Coast). Tell us your preferred courier at checkout. We dispatch from Kericho, and the courier fee follows that courier's own rates to your destination. If you don't have a preference, we'll suggest one.
Packaging
Every order is securely packed to help protect product quality during transit. Our treats, broths and supplements are shelf-stable and do not require refrigeration while being shipped. Once your order arrives, simply store the products according to the instructions on the packaging. For additional storage guidance, visit our Frequently Asked Questions page.
Delivery Delays
Delivery times are estimates and may occasionally be affected by weather, public holidays, courier operations or other unforeseen circumstances. If your order has not arrived within two business days after the estimated delivery window, contact us with your order number and we'll gladly follow up with the courier on your behalf.
Need to Change Your Delivery?
If you need to update your delivery address, switch to pickup or change your preferred courier, please contact us as soon as possible. Changes can only be made before your order has been dispatched.
Questions About Your Delivery?
Whether you'd like to track an order, arrange pickup or get a courier quote, our team is always happy to help.
Message Us on WhatsApp