Frequently Asked Questions

Everything you need to know about Amil Pets products, ordering, delivery, and returns. Can’t find your answer? Reach out — we’re happy to help.

About Our Products

What does “human-grade” actually mean?

Human-grade means every ingredient in our products meets the same safety and quality standards used for food made for people — not just the lower “feed-grade” standard that most pet food is held to. We use single ingredients like chicken breast, liver, and gizzard, prepared without fillers, artificial preservatives, or by-products.

Are Amil Pets products safe for both dogs and cats?

Yes. Our treats, bone broth, and supplements are formulated to be safe for both dogs and cats. Each product page lists specific feeding guidance and portion sizes by weight, so check there for the right amount for your pet.

Do your treats contain any grain, soy, or artificial additives?

No. Our treats and broths are single-ingredient or minimally processed, with no grain fillers, soy, artificial colours, or preservatives. Full ingredient and guaranteed analysis details are listed on each product page.

How should I store Amil Pets products?

Store unopened treats and broth powders in a cool, dry place away from direct sunlight. Once opened, reseal tightly and use within the timeframe stated on the packaging — refrigeration is recommended for opened broth products to keep them fresh.

Ordering & Payment

What payment methods do you accept?

We currently accept cash on delivery and bank transfer for online orders. M-Pesa payment at checkout is coming soon — in the meantime, you can also complete an order by chatting with us directly on WhatsApp.

Can I change or cancel my order after placing it?

If your order hasn’t been dispatched yet, we’re usually able to adjust or cancel it. Message us on WhatsApp or email as soon as possible with your order number, and we’ll do our best to help.

Do you offer samples before I commit to a full order?

Yes — we offer smaller sample-sized packs on select products so you can see how your pet takes to them before ordering a full size.

Shipping, Returns & Stockists

Do you deliver nationwide in Kenya?

Yes, we deliver countrywide. See our Shipping & Delivery page for delivery timeframes and costs by area.

What’s your policy on returns or damaged items?

Full details are on our Returns & Refunds page — in short, unopened items can be returned within 7 days, and damaged or incorrect orders are replaced or refunded once reported with photos.

I run a pet shop or vet clinic — can I stock Amil Pets products?

Yes, we welcome stockist partners across Kenya. Visit our Become a Stockist page to apply and see wholesale terms.

Still have a question?

We’re a small, real team — message us directly and we’ll get back to you personally.

Chat with us on WhatsApp