Frequently Asked Questions

Everything you need to know about Amil Pets products, ordering, delivery, and returns. Can’t find your answer? Reach out — we’re happy to help.

About Our Products

What does “human-grade” actually mean?

Human-grade means every ingredient in our products meets the same safety and quality standards used for food made for people — not just the lower “feed-grade” standard that most pet food is held to. We use single ingredients like chicken breast, liver, and gizzard, prepared without fillers, artificial preservatives, or by-products.

Are Amil Pets products safe for both dogs and cats?

Yes. Our treats, bone broth, and supplements are formulated to be safe for both dogs and cats. Follow the feeding guidance on the pack and product page, and introduce new foods gradually.

Do your treats contain any grain, soy, or artificial additives?

No. Our treats and broths are single-ingredient or minimally processed, with no grain fillers, soy, artificial colours, or preservatives. Full ingredient details are listed on each product page.

How should I store Amil Pets products?

Store unopened treats and broth powders in a cool, dry place away from direct sunlight. Once opened, reseal tightly and use within the timeframe stated on the packaging. No refrigeration is needed.

Ordering & Payment

What payment methods do you accept?

We accept M-Pesa (Paybill) at checkout: pay, then enter your M-Pesa code and we confirm it before packing your order. For pickup orders, you can also pay by cash or M-Pesa when you collect. You can also order by chatting with us on WhatsApp.

Can I change or cancel my order after placing it?

You can change or cancel your order any time before it is dispatched. Message us on WhatsApp or email as soon as possible with your order number, and we’ll do our best to help.

Do you offer samples before I commit to a full order?

Yes — we offer smaller sample-sized packs on select products so you can see how your pet takes to them before ordering a full size.

Shipping, Returns & Stockists

Do you deliver nationwide in Kenya?

Yes, we deliver countrywide. See our Shipping & Delivery page for delivery timeframes and costs by area.

What’s your policy on returns or damaged items?

Full details are on our Returns & Refunds page — in short, unopened items can be returned within 7 days, and damaged or incorrect orders are replaced or refunded once reported with photos.

I run a pet shop or vet clinic — can I stock Amil Pets products?

Yes, we welcome stockist partners across Kenya. Visit our Become a Stockist page to apply and see wholesale terms.

Still have a question?

We’re a small, real team — message us directly and we’ll get back to you personally.

Chat with us on WhatsApp