1. Introduction
Welcome to Amil Pets. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us.
By using our website (pets.amil.co.ke) and services, you agree to the practices described in this policy.
2. Information We Collect
We collect personal information that you provide to us when you shop, contact us, or register on our website. This may include:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Order details and order history
- Account username and password
- Payment information (processed securely by our payment providers)
We may also collect non-personal information such as browser type, IP address, device information, and pages visited.
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Manage your account and order history
- Provide customer support
- Improve our website, products and services
- Send order updates and important notifications
- Send marketing communications (only with your consent)
- Prevent fraud and ensure website security
You can opt out of marketing communications at any time.
4. Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can choose to disable cookies in your browser settings, but some features of our site may not function properly.
For more detailed information, please see our Cookie Policy.
5. Payment Information
All payments on our website are processed securely by trusted third-party payment gateways. We do not store your full card details or payment information on our servers.
Your payment data is encrypted and handled in accordance with the Payment Card Industry Data Security Standard (PCI DSS).
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
6. Third-Party Services
We may share your information with trusted third parties who help us operate our business:
- WooCommerce – powers our online store
- Payment Gateways – process secure payments
- Courier Partners – deliver your orders
- Email Service Providers – send emails and notifications
- Google Analytics – helps us understand website traffic
- Meta (Facebook) Pixel – for marketing and ad performance
These third parties are required to protect your information and use it only for the services they provide to us.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Your Rights
Under the Data Protection Act, 2019 of Kenya, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict the processing of your data
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Office of the Data Protection Commissioner
To exercise any of these rights, please contact us using the details below.
9. International Data Transfers
Your information may be transferred to and processed in countries outside Kenya where our service providers operate. We ensure appropriate safeguards are in place to protect your data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the "Last updated" date revised. Please review this policy periodically.
11. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal data from children.