Shipping & Delivery
We deliver premium, human-grade pet nutrition across Kenya. Whether you're ordering from Nairobi, Mombasa, Kisumu or anywhere in between, we work with trusted courier partners to ensure your order arrives safely and promptly.
Delivery Options
| Delivery Option | Estimated Delivery Time | Cost |
|---|---|---|
| Local Pickup (Kericho) | Same day or next business day | FREE |
| Standard Delivery | 1–5 business days |
From KSh 200 Based on destination and preferred courier. |
| Express Delivery | Next business day (where available) |
From KSh 400 Available in selected locations. |
How Your Order Is Processed
- Place your order through our website or WhatsApp and receive an order confirmation.
- We carefully prepare and pack your products, typically within one business day.
- Your parcel is handed to our courier partner for delivery to your selected address or pickup location.
- You'll receive your order and can enjoy premium nutrition for your pet.
Our Delivery Partners
We primarily ship orders through Fargo Courier. Shipping charges are calculated using Fargo Courier's published rates from Kericho to your destination. If you prefer another courier, we're happy to use your preferred provider where available. Shipping costs will be based on that courier's applicable rates.
Packaging
Every order is securely packed to help protect product quality during transit. Our treats, broths and supplements are shelf-stable and do not require refrigeration while being shipped. Once your order arrives, simply store the products according to the instructions on the packaging. For additional storage guidance, visit our Frequently Asked Questions page.
Delivery Delays
Delivery times are estimates and may occasionally be affected by weather, public holidays, courier operations or other unforeseen circumstances. If your order has not arrived within two business days after the estimated delivery window, contact us with your order number and we'll gladly follow up with the courier on your behalf.
Need to Change Your Delivery?
If you need to update your delivery address, switch to local pickup, request express shipping or change your preferred courier, please contact us as soon as possible. Changes can only be made before your order has been dispatched.
Questions About Your Delivery?
Whether you'd like to track an order, arrange local pickup or request express delivery, our team is always happy to help.
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